One agent. Four places your customers already are.
Same voice, same rules, same memory of the customer, whichever one they message you on.
Telegram
The deepest of the four. Bots, groups, channels and direct messages, with no approval process and no rate ceiling worth worrying about. Most broker and prop desks live here, which is why most deployments start here.
Bots
A proper bot account, so it survives a phone being lost.
Groups
It can sit in a group and answer only when addressed.
DMs
Full conversations from a real account when a bot would feel wrong.
Media
It reads screenshots and documents people send it.
Business API or multi device, depending on volume and how much you want to spend on templates. The account behaviour matters more here than anywhere else, so pacing is deliberately conservative.
Business API
Official, template based, survives scale.
Multi device
Cheaper, faster to start, needs careful pacing.
Pacing
Randomised gaps in minutes. Bursts get numbers banned.
One session
It never reconnects just to send. That churn is what flags an account.
DMs, story replies and comments through the Graph API. This one needs Meta App Review and Business Verification, both of which are already cleared on my side, so you are not waiting weeks for a Meta decision.
DMs
The main surface. Full conversations.
Story replies
Usually the warmest lead you get all week.
Comments
Answer in public, continue in private.
Cleared
App Review and Business Verification already done.
Discord
Servers and direct messages. Underrated for prop firms and trading communities, where the whole audience already lives in one server and nobody is reading email.
Servers
Answers in channels, threads replies properly.
DMs
Moves a qualified conversation out of public.
Roles
It can gate what it says by role.
Events
Reacts to joins, so a new member is greeted by something that sells.
Which channel is your inbound actually on?
Tell me that and I can tell you what it would take.